Locations & Hours

Message Us!

Questions about the new online and mobile platforms?

  • I am locked out/can’t access my account.
    • You will need to register for the new platform, as if you haven’t used our Online or Mobile platforms previously. Under the login button, you will find 2 links – click “Don’t have an account? Enroll” at the bottom. If you are registering via the Mobile App, make sure you download the NEW app as of May 23, 2023.
  • It is not accepting my account number.
    • Make sure to use your Member ID number, NOT the 14 digit number on the bottom of your checks. If you don’t know your account number, please call us.
  • I finished registering, but can’t log in.
    • Please check your email for a message from us with a link to verify your account. Until this is done, your registration isn’t complete.
      • If the link isn’t working, please try to cut and paste the link into a browser window.
  • My email/phone number needs to be updated.
    • Per the emails and info provided before the conversion, please stop in a branch to update your information. Alternately, if we have a valid cell phone number or email address, we can docu-sign you a form to update other information. Please message us below.
  • I need assistance.
    • If you can’t access the emails we sent leading up to the conversion, the Step-by-Step tutorial can be found here.

 

Want to send us a quick message online?

Message Us

Call Us!

Give us a call and we’ll take care of you.

(716) 648-4411

Out of the area? Reach us at (866) 951-8300

Come see us!

Our Main Office In Hamburg

Address:

4500 Southwestern Blvd
Hamburg, NY 14075

Drive Thru & Exterior ITM TELLER HOURS:

Monday – Thursday: 9:00 a.m. to 5:00 p.m.
Friday:      9:00 a.m. – 7:00 p.m.
Saturday: 9:00 a.m. – 12:00 p.m.

LOBBY HOURS:
We ask that you schedule an appointment for lobby service (loans, new accounts, inquiries, etc.)

Monday – Friday: 9:00 a.m. – 4:00 p.m.  Please call 648-4411 or schedule online.
Saturday: By Appointment Only! Please call 648-4411 or schedule online.

In The Village Of Hamburg

Address:

277 Buffalo Street
Hamburg, NY 14075

Interactive Tellers:

Monday – Thursday: 9:00 a.m. to 5:00 p.m.
Friday:      9:00 a.m. to 7:00 p.m.
Saturday: 9:00 a.m. to 12:00 p.m.

LOBBY HOURS:
We ask that you schedule an appointment for lobby service (loans, new accounts, inquiries, etc.)

Monday – Friday: 9:00 a.m. – 4:00 p.m.  Please call 648-4411 or schedule online.

Our Eden Branch

Address:

8252 North Main Street
Eden, NY  14057

Interactive Tellers:

Monday – Thursday: 9:00 a.m. to 5:00 p.m.
Friday:      9:00 a.m. to 7:00 p.m.
Saturday: 9:00 a.m. to 12:00 p.m.

LOBBY HOURS:
We ask that you schedule an appointment for lobby service at either of our Hamburg locations (loans, new accounts, inquiries, etc.).

Monday – Friday:  Please call 648-4411 or schedule online.